Code 21: Address Not Found
When your mailing list is imported into our mailing software, the addresses are compared to a postal database. When an address is correct, a match is found and a 9-digit ZIP code is generated. If a match cannot be found, that address is assigned a Code 21.
The problem is often just a small typo in an otherwise correct address. With that in mind, here are some pointers to help maximize the correctness of your list:
- Spell the addresses correctly. Even one wrong letter may make the address unrecognizable.
- Do not have extraneous information within the address.
- Keep company names and street addresses on separate lines.
- Do not use intersections as addresses.
- Use only standard abbreviations. The following are all standard:
| EXPY Expressway |
STE Suite |
| HWY Highway |
APT Apartment (do not use “#”) |
| PKWY Parkway |
LN Lane |
| FWY Freeway |
CIR Circle |
| BLVD Boulevard |
JCT Junction |
| BLDG Building |
BYP Bypass (do not type “By-pass”) |
- Type “PO BOX 123”, not “BOX 123”.
- Type STATE ROAD or STATE ROUTE, not SR.
Mailing Services
Warehousing & Fulfillment
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Code 22: Multiple Response
Code 22 comes up when your address is found in the database but there are multiple occurrences of the match because of a missing address element.
For example:
- Your list shows an address for 123 Maple Street but there are actual addresses for 123 North Maple Street and 123 South Maple Street.
- Your list shows an address for 123 Maple but there are actual addresses at 123 Maple Street and 123 Maple Drive.
| Addresses assigned a Code 21 or 22 cannot generate 9-digit ZIP codes and therefore are not eligible for the presort discount. In a first-class presort mailing, each Code 21 or 22 will cost the full first-class price to mail as much as 10¢ more apiece. |
Take the time to review the addresses in your mailing list whenever possible. Your mail piece will look better when the addressee receives it, and you will save money every time you do a mailing.
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